Introduction

Our Products & Services

We design, make, and install curtains and blinds to your exact measurements everything from blackout and sheer curtains to roller, roman, and vertical blinds, plus motorized upgrades. Installation is carried out by our own team or trusted installation partners.

Booking an Appointment

A booking happens once you’ve shared your details and picked a time slot, whether that’s through our website, a phone call, or WhatsApp. We may reach out to confirm your details before the slot is locked in. Until that confirmation is done, we may hold your slot rather than fully confirm it, or cancel it if we can’t reach you.

Worth noting: booking an appointment isn’t the same as placing an order. An order only exists once payment has been made see Section 4 for how that works.

Confirming and Changing an Order

An order becomes official once we’ve received one of the following:

• Full payment upfront
• A 50% advance payment

You’ll have 2 hours after paying to cancel or request changes. Changes made in that window might come with an extra charge, depending on what’s being changed. Once that 2-hour window closes, the order goes into production and can no longer be cancelled or refunded.

Before We Install

A few things need to be sorted before our team shows up to install:

• Any building permissions needed for drilling during your slot (including a work permit, if your building requires one)
• Working electricity at the site, and a space that’s clear of construction, renovation work, or anything else that could get in the way
• A confirmed installation date with us

We’ll install exactly what’s on your quotation — same product, same fabric, same instructions. Once that’s done, the job is considered complete. If you’d like something changed after the quotation is agreed, that counts as a new request: it may cost extra, take longer, and won’t be covered under our original scope of work. We also can’t take responsibility for delays or issues caused by changes made outside the agreed quotation.

Missing any of the above may mean rescheduling your installation, possibly with additional charges.

How Payment Works

You can pay in one of two ways:

• In full, upfront
• 50% upfront, with the rest due at installation

Whichever option you choose, your order isn’t confirmed until that first payment clears.

Accepted Payment Methods

• Card: Visa and Mastercard, either through our website or a secure payment link sent by our team
• Bank transfer: accepted for upfront payments, and occasionally used for balance payments if there’s a card payment issue
• Cash: accepted for upfront payments only — you can hand it to our team during the measurement visit or drop it off at our office
  Delivery and Installation

We typically aim to install within 2 to 3 working days of payment and order confirmation, though this can shift depending on production schedules or things outside our control. Installation follows whatever you’ve specified in your order. If something goes wrong during the visit, we’ll let you know what happens next and give you an updated timeline.

If there’s ever an issue with the product or the service, we’ll work with you on a fair resolution — that could mean a discount, a replacement, or another solution we agree on together. To start that conversation, just let us know in writing within 7 days of installation; requests after that window may not be eligible.

Outstanding Payments

If you’ve chosen the 50/50 option, the remaining balance is due the day after installation is successfully completed. If there’s an issue reported on installation day itself, we’ll hold off on collecting the balance until the day after things are resolved.

If a balance goes unpaid, here’s how it’s handled:

7 days past due: if the balance still hasn’t been paid, we reserve the right to pursue formal debt collection or legal action, with any related costs — legal fees, collection fees, and so on — passed on to the customer.

Warranty

• Fabrics and rails come with a 12-month warranty against manufacturing defects.
• Motors and motorized parts come with a standard 2-year warranty against manufacturing defects. An extended 5-year warranty is also available.

This doesn’t cover misuse, incorrect cleaning, issues caused by site conditions we don’t control, or normal everyday wear.

Accessories and installation hardware aren’t covered unless we’ve said otherwise in writing.

Warranty coverage applies only to what’s listed on your original quotation — anything beyond that scope needs a fresh quotation and order.

Cancellations and Refunds

You can cancel or modify your order within 2 hours of payment (changes in that window may carry a small extra charge). After that, production begins, and refunds aren’t available unless something’s actually wrong with the product or it wasn’t made to spec. Once installation is finished and both sides have signed off that it matches the agreed quotation, the order is final and non-refundable.

Limitation of Liability

We’re not responsible for indirect or incidental losses. Where we are liable, that liability is capped at the amount you paid for the product in question.

• Governing Law

These terms are governed by UAE law, and any disputes go through the courts of Dubai.

• Get in Touch

Questions about these terms? Reach out anytime:

�� dubaiblindsandcurtains.ae@gmail.com     �� +971 58 130 2564